Protect your account
Strong account habits reduce the risk of unauthorized access and help keep your profile secure.
- Use a unique password for Lumivo.
- Never share passwords or sign-in codes.
- Contact support if you notice unexpected activity.
Safety help
Stay aware.Protect your experience.
Learn how to protect your account, recognize scams, block unwanted users, manage privacy and report abusive behaviour.
Safety essentials
Practical steps for a safer Lumivo experience
Use account protection, blocking, privacy and reporting tools together when something feels unsafe.
Recognize scams
Be cautious of messages or profiles asking for money, passwords, payment details or urgent action.
- Do not send money to unknown people.
- Avoid suspicious links and attachments.
- Report accounts making fraudulent offers.
Block unwanted accounts
Blocking can help stop further interaction with an account that is harassing, threatening or unwanted.
- Open the account profile or content menu.
- Choose Block creator.
- Review blocked accounts from Settings.
Report abusive behaviour
Use reporting tools when content, comments, profiles or messages may violate Lumivo rules.
- Choose the closest available report reason.
- Include enough context for accurate review.
- Contact local emergency services for immediate danger.
Protect personal information
Avoid sharing details that could expose your identity, location, finances or private life.
- Do not post passwords or financial information.
- Avoid sharing precise location details publicly.
- Review collection and profile visibility settings.
Manage interactions
Use privacy, blocking and reporting controls to shape a safer experience.
- Review who can interact with you.
- Unfollow or block accounts when needed.
- Report repeated harassment or threats.
Safety checklist
Slow down and verify before you act
Scams and abusive behaviour often rely on urgency, pressure or fear. Taking a moment to verify can reduce risk.
Pause before responding
Do not let urgency or pressure push you into sharing information or sending money.
Verify unusual requests
Use trusted contact methods to confirm whether a request is genuine.
Keep evidence
Preserve usernames, timestamps and relevant details for serious incidents.
Use the right support path
Use in-app reporting, Lumivo Support or emergency services depending on the situation.
Urgent safety situations
Get immediate help when someone may be in danger.
Lumivo reporting tools are not a replacement for emergency services. Contact local authorities when there is immediate danger.
- Threats of immediate physical harm
- Sexual exploitation or abuse involving a minor
- Active fraud causing financial loss
- Stalking, doxxing or publication of private information
Additional support
Need help with a safety concern?
Contact Lumivo Support and include the username, content, conversation or account details connected to the issue.
Contact supportLearn about reporting