Lumivo

Reporting help

Report concerns.Help protect the community.

Learn how to report videos, comments, accounts and messages, and understand what happens after a report is submitted.

How to report

Choose the report path that matches the issue

Select the closest available reason and provide enough context for the safety team to understand the concern.

Report a video

Use the video menu when a post may violate Lumivo's Community Guidelines or create a safety concern.

  1. 1Open the video menu.
  2. 2Choose Report.
  3. 3Select the closest reason and submit the report.

Report a comment

Report comments that contain harassment, hate, threats, spam or other prohibited content.

  1. 1Press and hold the comment or open its options.
  2. 2Choose Report comment.
  3. 3Select a reason and confirm the report.

Report an account

Report a profile when the account appears to be impersonating someone, scamming people or repeatedly violating platform rules.

  1. 1Open the account profile.
  2. 2Open the profile menu.
  3. 3Choose Report account and submit the reason.

Report a message

Use message reporting for harassment, threats, fraud, unwanted sexual content or other unsafe behaviour.

  1. 1Open the conversation.
  2. 2Press and hold the relevant message or open conversation options.
  3. 3Choose Report and complete the available prompts.

Block after reporting

Blocking can help stop further interaction while Lumivo reviews the reported activity.

  1. 1Open the account profile or content menu.
  2. 2Choose Block creator.
  3. 3Confirm the action when prompted.

Preserve important information

For serious threats, fraud or safety incidents, keep relevant details that may help support review.

  1. 1Keep the username and relevant content details.
  2. 2Record the date, time and surrounding context.
  3. 3Contact local emergency services when there is immediate danger.

After you report

How Lumivo reviews safety reports

Review outcomes depend on the reported material, surrounding context, severity and any relevant history.

01

Report received

Lumivo records the selected reason and the content or account connected to the report.

02

Safety review

The report is reviewed against platform rules, available context and relevant account history.

03

Action when needed

Possible actions include no action, content removal, visibility limits, feature restrictions or account enforcement.

04

Ongoing protection

Repeated or severe violations may lead to stronger restrictions, suspension or permanent account action.

Reporting principles

Use reporting tools accurately and responsibly.

Reports are confidential

Lumivo does not tell the reported person who submitted a standard in-app report.

One clear report is enough

Submitting repeated reports about the same issue does not necessarily make review faster.

False reports may be abusive

Do not use reporting tools to harass others, manipulate enforcement or target content you simply disagree with.

Immediate danger needs urgent help

Contact local emergency services when someone may be in immediate physical danger.

Additional support

Need help with a serious safety concern?

Contact Lumivo Support and include the account, content or conversation details connected to the concern.

Contact supportBack to Help Center